FAQs
1 Ordering
1.1 How can I place an order?
Click the “add to cart” button, and you’ll be guided through our ordering and payment system effortlessly. Or send us an email and we’ll assist however necessary.
1.2 There's no "add to cart" - button for the item I want
If there’s no “add to cart” button on the product page, this means that we need a bit more info to process your order (size, quantity, etc..). In that case press the “place order” button and send us an email with your request. We’ll get back to you within 48 hours.
2 Shipping & Delivery
2.1 What is your delivery time?
All the products visible in our products section with an “add to cart” button are in stock and can be shipped out within 5 working days, usually sooner. Depending on your location the delivery time will vary; within the Netherlands it is approx. 1-3 working days, inside EU is 5-7 working days.
2.2 Worldwide shipping?
Yes, we do ship to countries outside the European Union, just send us an email with your location and request, and we’ll get back to you with an estimation of shipping cost and delivery time.
3 Stock & ‘sold out’ items
The item I’m after is “out-of-stock” what do I do?
For RECAST, Ninebyfour and Saturn:
Each light is unique, so if a piece is sold out, you’re out of luck. But we often do have pieces close in tone and pattern, email us with your request and we will select the closed piece from our inventory.
We don’t directly list every piece online, so when the online stock is low, we will publish more pieces within a couple of days.
4 Returns & exchanges
4.1 If your would like to exchange or return a product, notify us by email within 14 days after receiving your order. Provided we receive the product fully intact and complete, we’ll refund you the full amount or exchange product minus shipping within 14 days after receiving your intact return product.
4.2 I have received my order, but it seems it doesn’t actually work/has a defect.
In the rare case that a product has a defect, or is delivered incomplete/with parts missing, send us an email with the defect or missing part, and we’ll make sure you’ll receive a replacement free of shipping cost.